A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?

International Journal of Hospitality Management（2018）

引用 97|浏览11

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摘要

•The competencies needed for hospitality managers in the 2020s are explored.•Both frontline and director level managers leadership competencies are prioritized.•Implications for hospitality educations and organizations are discussed.

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关键词

Competency model,Managerial competencies,Leadership and management,Management hierarchy levels

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