A framework to overcome challenges to the adoption of artificial intelligence in Indian Government Organizations

Governments worldwide are currently in the nascent stages of integrating artificial intelligence (AI) into their operations, and as a result, they are encountering a multitude of challenges. The objective of this research is to ascertain the key challenges that government organizations in India face when adopting AI, and to present them in a hierarchical framework. Through an extensive review of existing literature and focus group discussions involving policymakers and AI experts, we have identified 15 key challenges pertaining to AI adoption in the Indian government context. We employed the interpretive structural modelling approach to develop a hierarchical framework that represents the identified challenges in a structured manner. The outcomes of this research have both theoretical and practical implications, and they help bring out the complexities of AI implementation in the government sector.