Cross-Cultural Communication: Tools For Working With Families And Children
PAEDIATRICS & CHILD HEALTH(2018)
摘要
The ability to communicate effectively with patients and families is paramount for good patient care. This practice point reviews the importance of communicating effectively in cross-cultural encounters. The concept of cultural competence is introduced, along with the LEARN (Listen, Explain, Acknowledge, Recommend, Negotiate) model for cross-cultural communication. Three vignettes, one each in Indigenous, global, and newcomer child health, are used to illustrate challenges in cross-cultural communication and effective application of the LEARN model. Practical tips are provided for communicating across cultures.
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关键词
Communication,Culture,Global health,Immigrant health,Indigenous health
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