Key Performance Indicators In Manufacturing Operations Management: A Case Study Of The Is022400-Standard Applied At Volvo Cars

The ISO 22400 has defined a set of Key Performance Indicators (KPIs) to evaluate the performance of manufacturing operation. Though the calculation formulas and tendency analysis of KPIs are given in the standard, it is important to evaluate how the standard performs when implemented in an industrial setting. Based on analyzing the production process in Volvo car, an aggregation KPI evaluation system is proposed to evaluate the operation performance. Two failure KPIs defined in the ISO 22400, mean operation time between failure (MTBF) and mean time to failure (MTTF), are selected in the system. By calculating the failure KPIs in different levels and analyzing the working state of each station in two operating modes, the applicability and effectiveness of the proposed aggregation KPI evaluation system based on the standard is demonstrated.