Simulation Of Performance-Based Services In Disaster Response Operations

Performance-based services are an interesting concept for partnerships between governmental organizations and the private sector to meet requirements in terms of budget plannability and service level guarantees. This paper discusses the use of simulation in the process of defining the technical and contractual configuration of those services with a case study in airborne services in disaster response operations. The simulation helps to overcome the limitations of analytical methods in modelling complex operational scenarios and logistics strategies.