From Products to Product-Service Systems: Business and Information System Changes.

Due to increasing competition in globalized markets companies are forced to search for new business models to get a competitive advantage. One of the trends is to shift from selling products to offering product-service systems. However, such shift requires significant changes in the business processes and related information systems. The paper is based on the analysis and modification of the information management processes related to Product Service Systems (PSS). It investigates the problem of PSS engineering information management in a customer-oriented way. Implementing such an application-system view addresses the problem of designing the customer view on PSS selection, configuration and usage. Though the research results are based on the analysis of one company, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.