The Contribution concept for the control of a manufacturing multi-criteria performance improvement

By dealing with an overall manufacturing performance improvement context, we introduce in this paper the “improvement contribution” concept. A framework that integrates such a concept to the quantification of a multi-criteria interacting performance is proposed. The improvement contribution is defined as a new intelligent functionality that quantifies the impact of the improvement of a single (or a set of) mono-criterion performance(s) on the improvement of an overall performance. When performances are interacting, the quantification of such a contribution cannot be direct. The proposed approach consists of an extension of a previously developed Performance Measurement System (PMS). The considered PMS integrates an aggregation operator—the Choquet Integral (CI)—for the expression of an overall performance by handling weights and interactions between the mono-criterion performances. The principles of the improvement contribution and its quantification are thus presented in addition to the way the improvement contribution can be used for helping decision-makers in their manufacturing improvement control. As an illustration, the use of these contributions within successive iterations of improvement actions is shown using a case study submitted by the SME Fournier Company.