Keeping Up with the Tweet-dashians: The Impact of 'Official' Accounts on Online Rumoring.
CSCW(2016)
摘要
This paper examines how âofficialâ accounts participate in the propagation and correction of online rumors in the context of crisis events. Using an emerging method for interpretive analysis of âbigâ social data, we investigate the spread of online rumors through digital tracesâin this case, tweets. Our study suggests that official accounts can help to slow the spread of a rumor by posting a denial, andâsupported by reflections from an organization that recently dealt with a rumor-crisisâoffers best practices for organizations around social media strategies and protocols. Based on tweet data and connections to existing literature, we also demonstrate and discuss how mainstream media participate in rumoring, and note the role of a new breed of online media, âbreaking newsâ accounts. This analysis offers a complementary perspective to existing studies that use surveys and interviews to characterize the role official accounts play in online rumoring.
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关键词
Social computing,social medial,rumoring,information diffusion,crisis informatics,reputation management
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