The role of strategic planning in excellence management systems.
European Journal of Operational Research（2016）
摘要
•EFQM model has predictive power for implementation an excellence management system.•EFQM social and technical factors are positively related to organisational results.•Strategic planning mediated the relationships between EFQM social and hard factors.•Strategic planning process is positively related to EFQM hard factors.
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关键词
Quality management,Strategic planning,EFQM model,Decision processes,Partial Least Squares
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