The instructional design portfolio:

Conclusion In order to make PIHnet forum more usable and useful, we recently redesigned the forum tool based on findings from a survey, interviews and observations of user posting patterns. We also developed a journal tool to assist teachers with their personal reflection. Interviews with four users showed that the new forum was easy to use and effectively helped them communicate with other members. We are still developing the journal tool, so user experiences with the new journal tool have not been investigated yet. We will continue to improve the tools based on critical feedback from actual users.