Knowledge Management in a Railway Network: The Case of Signalling Systems

The railway network is a complex system with several technologies and a multitude of stakeholders working together to solve problems created by the increasing demands on capacity, speed and mobility for the transportation of goods and passengers. However, the presence of many different stakeholders complicates knowledge management and transfer. The purpose of this paper is to analyse the potential for improving inter-organisational knowledge management in the maintenance of railway signalling systems and make concrete suggestions for improvements. Even if information logistics processes can disseminate explicit knowledge on the maintenance of railway signalling systems, they cannot handle the tacit knowledge transfer that often is crucial. The study finds considerable potential for improving the knowledge management process. It suggests possible measures and makes suggestions for future studies.