The implementation of an e-Government system in developing countries: A case of taita Taveta county, Kenya

Use of Information and Communication Technology (ICT) in Government is becoming a major requirement to transform delivery of services to its stakeholders. In Kenya, devolvement of government from local authorities to county governments has resulted in many counties adopting online revenue collection systems. Strathmore Research and Consortium Centre (SRCC) implemented a revenue collection system in Taita Taveta, a County in coastal Kenya. It consisted of two integrated systems; an online system dubbed “CountyPro” for processing services such as Business Permits, General Billing and Property Rates. The second part was a Point of Sale (PoS) system used by county revenue collectors to charge for various fees. This study assesses success and challenges in adoption of the integrated system. Qualitative and quantitative data collection methods were used. An analysis was carried out and revealed that 87% of the county revenue officers describe the system as efficient in terms of processing of transactions.