Study on E-satisfaction in the Consumer E-commerce Environment Based on TAM and TTF Extended Model
Lecture Notes in Electrical EngineeringAdvances in Electronic Engineering, Communication and Management Vol1(2012)
Abstract
The purpose of this study is to propose an extended model of e-satisfaction in the consumer e-commerce environment. The model is based on technology acceptance model (TAM) and task-technology fit (TTF) model. The study proposes a conceptual model that the e-satisfaction is direct or indirect influenced by several constructs: perceived value, fulfilment, e-trust, social presence, perceived enjoyment besides TAM and TTF. The interrelationship between these constructs is explained. Empirical study of this extended model is expected in future further research.
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Key words
TAM, TTF, e-satisfaction, consumer e-commerce, extended model
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