Patient satisfaction on admission in Nnamdi Azikiwe university teaching hospital, Nnewi, Nigeria

Background: Patient’s satisfaction measures the extent of patient expectation that was met during his or her stay in the hospital. It can be defined as inpatients personal evaluation of health care services and providers while on admission. Objective: To ascertain the level of patients’ satisfaction on admission in Nnamdi Azikiwe University Hospital (NAUTH) Nnewi. Methodology: The study was a cross sectional study carried out amongst patients on admission in Nnamdi Azikiwe University Teaching Hospital Nnewi in Anamabra State. Questionnaires were used to assess the level of patient satisfaction on admission in the wards in Nnamdi Azikiwe University Hospital. Result: A total of 164 respondents with 83% being in the age range of 15 to above 60 and 14% being below 14 years participated in the study of which female 88 (53.7%) were slightly more than the males 76 (46.3%).134 (87.2%) had a form of formal education at least primary school. One hundred and forty three (87.2%) were satisfied with the attitude of doctors, 126 (76.8%) were satisfied with nurses attitude, 84 (51.2%) were satisfied with the level of sanitation while 80 (48.8%) were not.122 (24.4%) were satisfied with the quality of food, 155 (94.5%) were satisfied with the medication services. In General, 145 (88.4%) were satisfied with admission in NAUTH. Conclusion: The majority of the patients were satisfied on admission in Nnamdi Azikiwe University Teaching Hospital. However poor sanitation, late presentation of food, small quantity of food, poor taste of food, unfriendly attitude of Doctors and Nurses, lack of regard for patients’ privacy and failure to receive quick attention from the Doctors and Nurses were among the complaints of patients on admission in NAUTH.