Research On Collaborative Product Design Issue Tracking Management Model

Product development teams are usually confronted with numerous issues in collaborative design process. The issue tracking management can provide the efficiency and effectiveness of the development process. Firstly, the process of issue tracking management and organization are analyzed. We study the relationship between privileges of roles' and issue states. Secondly, we propose a product issues structure model (PISM) which associates issues with product at the component level. With the PISM, the developers can understand of the issue state so as to promote the issue resolution. Finally, we applied an approach which analyzes the density of product issues in the evolvement of product issue structure to assist the product manager in identifying improvement opportunities. (C) 2012 Published by Elsevier B.V. Selection and/or peer-review under responsibility of Garry Lee