Quality of Reception During Prenatal Consultation (CPN) in 2017. Case of the Maternity Ward of the Community Health Center

Summary: Good reception is an indicator of quality of care. Objective: To improve the quality of the reception of pregnant women during prenatal consultations (ANC). Methods and Materials: The procedure consisted of sending questionnaires to 100 pregnant women who had used the antenatal consultation service for arrival sequence. This was an action research type study. Results: All the pregnant women stated that the providers had not explained their specific roles to them. Also, 37% of the pregnant women said they were seen by enthusiastic providers. Conclusion: Before the staff upgrade, 57% of pregnant women were satisfied with the reception and after the upgrade 60% were satisfied.