The Heroes' Problems: Exploring the Potentials of Google Glass for Biohazard Handling Professionals.

In "white powder incidents" or other suspicious and risky situations relating to deadly diseases or chemicals (e.g., Ebola investigation), those who handle the potentially hazardous materials are the heroes who spearhead the first responder's operations. Although well trained, these heroes need to manage complex problems and make life-or-death decisions while handling the unknown and dangerous. We are motivated to explore how Google Glass can facilitate those heroes' missions. To this end, we conducted contextual inquiry on six biohazard-handling, Personal Protective Equipment (PPE)-wearing professionals. With an inductive thematic analysis, we summarized the heroes' workflow and four groups of "Heroes' Problems". A unique "A3 Model" (Awareness, Analysis, Action) was generated to encapsulate our qualitative findings and proposed Glass features. The findings serve as the groundwork for our future development.