Trust and distrust on the web: User experiences and website characteristics.
Computers in Human Behavior(2015)
摘要
•We examine the content of trustful and distrustful user experience reports on the web.•Distrust is mostly an effect of graphical and structural design issues of a website.•Trust is based on social factors such as reviews or recommendations by friends.
更多查看译文
关键词
Trust,Distrust,Experience,Critical incidents,Design,Websites
AI 理解论文
溯源树
样例
生成溯源树,研究论文发展脉络
Chat Paper
正在生成论文摘要