Workforce Development Innovations with Direct Care Workers: Better Jobs, Better Services, Better Business

This study describes findings from a national search to identify innovative workforce practices designed to improve the lives of direct care workers serving individuals with mental health and substance use conditions, while simultaneously improving client care, and the business vitality of the employer. The search process, conducted by The Annapolis Coalition on the Behavioral Health Workforce, resulted in the selection of five programs to receive the Pacesetter Award from among 51 nominations received. Awardees understood the value of investing in direct care workers, who constitute an essential, but often overlooked, group within the behavioral health workforce. A review of these innovations yielded six cross-cutting principles that should inform future workforce efforts (a) supporting educational and career development (b) increasing wages and benefits (c) creating workforce development partnerships (d) using evidence-based practices to train staff and assess service fidelity (e) strengthening supervision and (f) employing people in recovery in direct care roles.