门诊病人投诉原因分析及对策探讨
Xinjiang Medical Journal（2007）
Abstract
<正> 门诊作为医院的窗口部门,与患者接触最早、最多和最广泛,是医院的前沿阵地,因具有病人流量大,随机性强,疾病类型广泛,病种繁杂,诊疗时间短,就诊环节多,医师轮换频繁等特点,致使门诊成为发生医疗纠纷、病人投诉较多的场所。本
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