说声道歉不容易
PR Magazine（2007）
Abstract
<正>古今中外,家里家外,麻烦了别人,做错了事情,说声道歉,本是天经地义,轻而易举的事。为什么偏偏在危机时,当事组织或个人却往往羞于启齿这个再普通不过的礼貌用语,从而化解危机,减少损失呢?
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