苏州市疾控中心综合门诊部倡导人性化服务的做法与效果评价
Chinese Journal of Pest Control(2006)
Abstract
目的:树立人性化服务的理念,营造温馨的就诊环境,推出优化服务举措,实行规范化管理,坚持以人为本,诚信服务的宗旨。2005年行风建设满意度达到96.22%,比去年增长5.00%,效果满意。
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