基于“关键时刻”理论的图书馆读者体验服务实例分析
Sci-Tech Information Development & Economy（2011）
Abstract
阐述了"关键时刻"理论和"峰终定律",提出了将"关键时刻"理论引入图书馆读者服务,以图书馆读者体验服务之实例为文本,结合"关键时刻"理论探讨了图书馆读者服务问题。
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Key words
readers perceived service,theory of MOT,library service,case study
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