电费多业务充值平台的设计
Computer Applications and Software(2011)
Abstract
平台综合采用CTI、IVR、TTS等技术,借助语音接入平台、短信网关、互联网网关,为客户提供多种高效便捷的电费充值服务。平台划分为业务接入层、接口服务层、应用服务层,提供了丰富的业务查询、管理报表及统计分析功能。实现了充值卡及充值业务全生命周期的流程化安全管理,方便客户缴费,提升电力客户服务品质。
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Key words
Electricity expense Recharge Prepaid card CTI IVR
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