A model Citizen's Charter for disaster management in Uttaranchal (India)

Purpose – The purpose of the paper is to persuade all partners in disaster management to take action and create a pair of synergistic and invincible forces – government and people – that interact to bring about a reduction in the impact of natural hazards in Uttaranchal, India.Design/methodology/approach – There is an urgent need for a comprehensive tool to make the community aware of its right to safety. Today, policies and planning for disaster management are a State subject, in which the participation of the community is negligible. Therefore, disaster management has become supply‐driven instead of demand‐driven.Findings – A Citizen's Charter of Disaster Management is considered to be another appropriate tool to bring in citizen‐centric governance. The Charter aspires to meet the present and anticipated needs of citizens in an efficient manner by eradicating errors and wastage through a scientific approach with participation between government and citizens.Research limitations/implications – The analys...