Institutional and Program Level Guidelines for Conflict Management in Higher Education
Bill Warters,Wendy J. Smith,David Chandler, Tom Fiutak,Hubert Humphrey, Montana Tim Griffin,Tuesday S. Hambric, Linda Hendrikson,Janet Holdsworth,Lin Inlow,Richard Justice,Catherine Morris,Jennifer Schulz,Loretta Harper,Maria Volpe, Justice-CUNY Leah, Campus Wing msra（2003）
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higher education,conflict resolution,human resources
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