Encouraging a Culture Change in Task Management within PIM Tools

Personal Information Management (PIM) software tools are becoming increasingly important in easing the high information workloads of today's knowledge workers. However despite the efforts of both commercial vendors and research teams, significant improvements have yet to find their way into mainstream commercial tools and common usage. This paper focusses on two particular aspects: improved support for task management and better user interface metaphors. We also address the issue of how current knowledge work culture affects the way in which PIM tools are utilised, and of adoption of these tools.