Development Of Quality Expectations In Mobile Information Systems

In a typical study on mobile information system (IS) adoption and use the established methods and theories like TAM have been extended to the mobile context. The holistic views of these theories unfortunately fail to give detailed advice on how to influence usage through design and implementation. Some scholars integrated quality concepts into the acceptance models. Quality is however a complex and multidimensional concept including not only the perceived but also the expected quality dimensions. In this paper the development of quality expectations related to mobile information systems is studied in a four year period (2003 - 2007). The analyses are based on the quality framework that consists of three parts of mobile IS supply chain. The results of the study highlight the importance of the quality expectations and they support the use of original intention determinants of TAM also in the mobile context. Further studies are still needed to integrate TAM with quality and satisfaction concepts in the mobile IS adoption and use studies.