Research On Influence Factors Sensitivity Of Knowledge Transfer From Implementation Consultant To Key User In Erp

ERP implementation is a knowledge transfer process of actors. The research collects questionnaires from the key users who participate in manufacturing ERP project which has been completed. With the 155 effective questionnaires of 45 manufacturing ERP projects from 15 areas, it empirically researches the influence factors sensitivity of knowledge transfer from implementation consultant to key user from four aspects of the characteristic of knowledge to be transferred, the risk and uncertainty of transfer process, the characteristic of transfer context, the characteristic of knowledge source and the characteristic of knowledge recipient.