The Science of Service Systems
Service science: research and innovations in the service economy（2011）
摘要
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical
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关键词
service system,service science,Service Systems,Service Systems Implementation,scientific understanding,theory-based research,actionable result,analysis framework,anecdotal observation,companion text
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