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沟通是化解医患信任危机的有效方法

Jin-feng ZHANG,Wen-hua HU,Yong-li ZHANG,Chang-hong YUE

Chinese Medical Ethics（2013）

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Abstract
患者的猜疑、矛盾心理和医务人员的困惑、消极自保态度使医患彼此间产生信任危机,医患关系呈现紧张状态,这会影响患者健康利益诉求的实现和医疗工作的有序开展.应加强医患沟通,注重口头语言的运用,发挥身体语言的作用,促使双方互相理解与了解,使医患关系趋于和谐.
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Key words
The Doctor-patient Relationship,Doctor-patient Communication,Medical Dispute,Defensive Medicine,Crisis of Doctor-patient Trust
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