基层医院护理服务文化的构建
Chinese Nursing Management（2006）
Abstract
为探讨基层医院护理服务文化的构建,采取了一些措施:加强培训,规范服务行为,再造护理服务流程,创建特色护理服务,优化服务形象.护理文化建设对护理质量、病人满意度、护士素质等方面具有较大的影响.实施前后护理质量、病人满意度、护士基础理论和技术操作、护士长绩效评分全院平均得分经统计学处理有显著性差异.护理服务文化的构建,提高了护理质量、病人满意度、护士综合素质,改善了医院形象.
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Key words
primary hospital,nursing quality,nursing service culture
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