THE IMPACT OF COMMUNICATION STRUCTURE ON ISSUE TRACKING EFFICIENCY AT A LARGE BUSINESS SOFTWARE VENDOR

Software development's organizational design is often characterized by geographical dispersion and virtual team work. In this setup, communication is an essential task. We study this task by analyzing the association between communication structure and efficiency of the issue tracking process. This key process within software development is primarily carried out digitally and thus provides a suitable data set for analysis. We find that communication structure is associated with issue tracking efficiency in a case study at a large business software vendor.