Assessment of a Water Utility Agency: A Multidisciplinary Approach

This chapter describes the methodology for an action plan for solving the water supply problems of a city of around 400,000 inhabitants, with a semi-dry climate and a subterranean supply system. This plan was based on a diagnosis of the supply sources, the demand for drinking water, the operation of water treatment plants, and the commercial and accounting system, as well as the analysis of possible alternative supply sources for the city and its adjacent urban areas. The actions that have been proposed in this action plan are focused on increasing the supply of water, both in terms of quantity and quality, to meet the needs of the population and to operate the supply system more efficiently.