Human involvement in designing an information quality assessment technique: demonstrated in a healthcare setting

Information quality (IQ) has gained increasing importance in the last decade, yet results of assessing and improving IQ in practice are still rare. In this paper we employ a human-centered design approach and illustrate how human involvement in designing an IQ assessment technique can improve the resulting IQ assessment technique. We demonstrate the engagement with practitioners, users, and researchers during the design stages of the assessment technique. Using an emergency medical care (EMS) case our human-centered design approach is scoped to a healthcare setting. The design approach resulted in an improved assessment technique that assists increasing the quality of information exchanges. Our results showed the importance and impacts of human involvement during a design process.