基本信息
浏览量:95
职业迁徙
个人简介
A computer science professional with extensive entrepreneurial-style experience:
o Invented solutions that led to business growth and improved operations including:
+ Enabled banks to reach out to deployed military via video call technology
+ Revolutionized e911 services with GPS, photos, and video
+ Eliminated service escalations to CEO via automatic notification and response
o Prototyped products rapidly to gain business commitment, resulting in 4 new products
o Achieved $1.4 million in first year revenue for video customer service solution
o Consulted with customers on business processes for using technology including video
o Avoided replacement costs by integrating technology into existing systems
o Led international teams to deliver high quality solutions on time
o Managed Fortune 500 stakeholder expectations for successful solution introductions
o Presented to international audiences, including customers, partners and academia
Experienced in customer engagement, video customer service, automated service ticket escalation, notification and response, subscription services, directories, databases.
研究兴趣
论文共 47 篇作者统计合作学者相似作者
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COMSWARE '09: Proceedings of the Fourth International ICST Conference on COMmunication System softWAre and middlewaREpp.1-10, (2009)
mag(2008)
引用38浏览0引用
38
0
Lillehammerpp.465-474, (2008)
mag(2007)
引用23浏览0引用
23
0
msra(2007)
引用24浏览0引用
24
0
VLDB '06: Proceedings of the 32nd international conference on Very large data basespp.9-16, (2006)
引用985浏览0EI引用
985
0
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