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He was given the Distinguished Researcher Award by the Australian and New Zealand Marketing Academy in December, 2008 for his contribution to research and an Australian Teaching and Learning Council Citation for an Outstanding Contribution to Student Learning for more than thirty years in August, 2008. His present research interests include the marketing of services, especially professional services and satisfaction measurement. In recent years he has had a particular interest in customer service, service quality and its impact on organisational success. From this has evolved a long term study of value. He has also had a long term interest in tourism, dating back to research undertaken into the America’s Cup.
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论文共 330 篇作者统计合作学者相似作者
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JOURNAL OF CO-OPERATIVE ORGANIZATION AND MANAGEMENTno. 1 (2024): 100227
JOURNAL OF ECOTOURISMno. 1 (2024): 100-110
TOURISM RECREATION RESEARCHno. 2 (2024): 283-301
AUSTRALASIAN MARKETING JOURNALno. 1 (2023): 71-80
Journal of Co-operative Organization and Managementno. 2 (2023): 100213
AUSTRALIAN JOURNAL OF PUBLIC ADMINISTRATIONno. 4 (2022): 569-588
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