基本信息
views: 0
![](https://originalfileserver.aminer.cn/sys/aminer/icon/show-trajectory.png)
Bio
Claudia Araujo is currently Associate Professor II of COPPEAD / UFRJ and Professor Joint Appointment at FGV-EAESP, CNPq Productivity Researcher - level 2, Scientist of Our State Award - FAPERJ, and Coordinator of the Center for Health Care Studies (CES-COPPEAD/UFRJ). Graduated in Economics from Pontifical Catholic University of Rio de Janeiro PUC / RJ (1993), she holds a Ph.D. (2005) and a Master's degree (1996) in Administration from the COPPEAD Graduate School of Business in Administration at the Federal University of Rio de Janeiro - UFRJ. She was Visiting Researcher at Maryland University - Robert Smith School of Business (USA) in 2004. She has experience in Services Management in the healthcare sector. Her research is focused on different aspects of Healthcare Services Management, such as: the Service Profit-Chain applied to the healthcare sector - the importance of the internal service climate to deliver good healthcare services, design thinking tools and mindset applied to improve healthcare services quality and create value to patients, adherence to medical treatment among patients with chronicle diseases, how to improve the experience of patients with cancer - reducing the waiting time to initiate the treatment, enhancing empathy regarding their situation, the organ donation-transplantation process, studying people (attitudes and behaviors) and procedures (process mapping and waste reduction). She is a Member of the Scientific Editorial Board of the Journal of Business Administration (RAE) and the Journal of Operations and Supply Chain Management (JOSCM). Fellow of the Brazilian College of Health Executives - CBEX-S. She has articles published in national and international journals, among which stand out: International Journal for Quality in Health Care, Service Industries Journal, Health Care Management Science, International Journal of Quality and Service Sciences, Journal of Pharmaceutical and Healthcare Marketing, Transplantation Proceedings, Revista Panamericana de Salud Publica, Cadernos de Saúde Pública, Cadernos EBAPE.BR, Leadership in Health Services, among others. She is a certified LEGO® SERIOUS PLAY® Methods Facilitator.
Research Interests
Papers共 115 篇Author StatisticsCo-AuthorSimilar Experts
By YearBy Citation主题筛选期刊级别筛选合作者筛选合作机构筛选
时间
引用量
主题
期刊级别
合作者
合作机构
HEALTH SERVICES MANAGEMENT RESEARCHno. 1 (2024): 16-28
Rute Freitas,Claudia Araújo
RAM. Revista de Administração Mackenzieno. 2 (2024)
Cadernos EBAPE.BRno. 1 (2024)
LEADERSHIP IN HEALTH SERVICESno. 2 (2024): 161-176
Cadernos EBAPE.BRno. 1 (2024)
Renata Cláudia Araújo, Ennyo José Barros de Araújo, Francisco de A. R. da M. Sousa, Gessenildo Pereira Rodrigues, Thyago Araújo Gurjão
crossref(2024)
Revista Pró-UniverSUSno. 2 (2023): 124-132
André Luís Dantas da Silva,Claudia V. de Araujo
Synapse Editora eBookspp.199-205, (2023)
Cited0Views0Bibtex
0
0
REVISTA DE GESTAO E SECRETARIADO-GESECno. 7 (2023): 11414-11434
Load More
Author Statistics
Co-Author
Co-Institution
D-Core
- 合作者
- 学生
- 导师
Data Disclaimer
The page data are from open Internet sources, cooperative publishers and automatic analysis results through AI technology. We do not make any commitments and guarantees for the validity, accuracy, correctness, reliability, completeness and timeliness of the page data. If you have any questions, please contact us by email: report@aminer.cn