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个人简介
My research focuses on social media, service recovery, Servicescape, prosocial behaviors, emotions, cross-cultural research, healthy eating, and wellness
Her research interests focus on service encounters with a particular interest in service recovery, corporate social responsibility, social media and cross-cultural research. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology & Marketing, Journal of Services Marketing, Journal of Service Management, Cornell Hospitality Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management and Journal of Hospitality & Tourism Research, among others. Anna has written numerous book chapters and currently serves on several editorial boards in journals specializing in hospitality and services management.
Specializations
Services marketing, Consumer behavior
Grants and Research Projects
social media, service recovery, Servicescape, prosocial behaviors, emotions, cross-cultural research, healthy eating, and wellness
研究兴趣
论文共 412 篇作者统计合作学者相似作者
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INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2024): 103687
JOURNAL OF HOSPITALITY & TOURISM RESEARCHno. 4 (2024): 575-577
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2024)
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2024)
JOURNAL OF SERVICE RESEARCH (2024)
JOURNAL OF CHINA TOURISM RESEARCH (2024)
JOURNAL OF CONSUMER BEHAVIOUR (2024)
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